Router ID Cookie Notice

This Cookie Notice supplements the information contained in our Privacy Notice by explaining how we and our business partners and services providers use cookies and related technologies in the course of managing and providing our online services and our communications to you. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

Router ID: Router ID is a leading integrated technology solutions provider primarily serving small and medium size businesses. Router ID is headquartered in Canada, with operations in the United States, and other locations around the world. When we use the terms “Router ID”, “we”, “us”, or “our” in this Notice, we are referring to “Router ID Inc” or “9402-6770 Quebec Inc” and its subsidiaries and affiliated companies worldwide.

Our Services: When we use the term “services”, we are referring to all the services that we offer on our own behalf, including our product offerings and the websites and mobile applications that post or link to this Notice. We are not referring to services that we provide solely on behalf of a third party, such as outsourced IT services we may provide to another company. Please refer to the privacy notice of the third party with which you have a relationship for information on how they engage service providers, like us, to process personal information on their behalf.

What is Personal Information?

When we use the term “personal information” in this Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. It does not include aggregated or anonymized information that is maintained in a form that is not capable of being associated with or reasonably linked to you.

Our Collection of Personal Information

From the first moment you interact with us, we are collecting personal information about you. Sometimes we collect personal information automatically when you interact with our services and sometimes we collect the personal information directly from you. At times, we may collect personal information about you from other sources and third parties, even before our first direct interaction.

Personal Information You Provide

Contact Information
Such as your name, email address, social media handle, mailing address and phone number

Employment Information
Such as your job title, department, employer or business, and if you perform work on our behalf, information obtained from your resume and your drug or background check (if any)

Account Information
Such as your account ID, customer ID, username and password

Transaction Information
Such as payment information, credit information, order details, and order/product preferences

Event Information
Such as your attendance at a Router ID event

Survey Information
Such as your responses to survey questions about your business and your satisfaction with Router ID

Contest Entry Information
Such as your statements and submissions for entry in a contest User Generated Content to the extent it is personal information, such as product reviews connected to you Inquiry Information, such as the content of your email, text, or chat with us and, where applicable, your voice from calls with us

Personal Information Automatically Collected

Log File Data
Including your IP address, device operating system, application software, browser type, peripheral devices, language, user log and clickstream data, access times, Active Directory information and the websites you visited before/after ours

Cookies and Related Technology Data
Including your usage and activity on our online services, such as information relating to your orders, purchases and cart activity, using essential and non-essential cookies, web beacons and related data collection technologies

Location Data
Including your general geographic location based on your IP address or more precise location when accessing our online services through a mobile device

The Cookies, Related Technologies & Online Ads section below provides additional information relating to our use of cookies and related technology, as well your choices about these technologies and the online ads for which they are used.

Personal Information from Other Sources and Third Parties
We also obtain personal information from other sources, which we often combine with personal information we collect either automatically or directly from you.

We receive the same categories of personal information as described above from the following sources and third parties:

We Collect Personal Information from Our Business Partners
Our business partners, such as product and software providers, collect personal information and often share some or all of this information with us. For example, we receive contact information from our product providers when we engage in co-marketing campaigns for purposes of contacting prospective customers or investors who may be interested in their products.

We Collect Personal Information from Our Service Providers
Our service providers, such as payment processors and analytics providers, collect personal information and often share some or all of this information with us. For example, we receive Personal Information from vendors to coordinate events, facilitate survey activities, identify prospective customers or investors and conduct marketing and analytics.

We Collect Personal Information from Information Providers
We often purchase, lease or otherwise obtain lists or information from third-party list or information providers to correct or supplement personal information we collect. For example, we may obtain updated contact information from third-party information providers to reconnect with you.

We Collect Personal Information from Publicly Available Sources
We often collect personal information that we do not otherwise have (including contact information, employment information and product preferences) from websites and other publicly available sources for our business operations, including identifying prospective customers or correcting outdated contact information.

We Collect Personal Information from Social Media Partners
Some of our online services allow you to sign in and associate your social media accounts with us, including, but not limited to, Instagram, Twitter, LinkedIn, and Facebook accounts. By using this functionality, you give us permission to access all the elements of your social media profile, including personal information, that you have made available to be shared and to use it in accordance with the social media partner’s terms of use and this Notice. Please refer to the privacy notices and privacy settings for your social media account for information about what personal information is shared with us and other connected applications and to manage the information that is shared through your social media account, including information about your activities in connection with our services.

Our Use of Personal Information
We use your personal information to administer your account with us, provide and improve our and our business partners’ services and products, provide you with information and advertisements based on your interests and interactions with us, contact you about our and our business partners’ services and products, coordinate with our business partners to allow them to participate in limited co-marketing opportunities with us, respond to your inquiries and requests, prevent and investigate fraud, protect legal and contractual rights and comply with legal obligations.

We use personal information we collect to:

Create and administer your account with us;
Process your order and credit requests;
Deliver products and services you request;
Send you transaction information, including confirmations, invoices, technical notices, product and services information, updates, security alerts, support and administrative messages, and information about your credit with us;
Communicate with you about and facilitate new contests, promotions and rewards, and upcoming events;
Process and deliver contest entries and rewards;
Provide you with news about products and services offered by us and our business partners;
Provide you with advertisements based on your interests, order history and interactions with us;
Coordinate with our business partners to allow them to participate in limited co-marketing opportunities with us;
Provide you with an interactive social media experience that allows you to connect your social networking account with our online services;
Respond to your comments and questions and provide customer service;
Link or combine with other information we get from third parties, to help understand your needs, customize our offerings to those needs, and provide you with better service;
Conduct research and surveys used to measure our performance and improve our and our business partners’ products, services and customer experience;
Operate and improve our and our business partners’ services and products;
Facilitate the provision of software updates, product support, and other services related to our and our business partners’ mobile applications and other products;
Prevent, investigate or provide notice of fraud or unlawful or criminal activity;
Enforce and carry out contracts and agreements;
And Comply with legal obligations.

Cookies, Related Technologies & Online Ads
As described in the Our Collection of Personal Information section of this Notice, we and our third-party partners and providers automatically collect certain types of information about your online activities over time and across websites, including our online services and other websites you may visit. We collect this information through our or our third-party partners' and providers’ use of a variety of technologies, including cookies, web beacons, pixels, embedded scripts, location-identifying technologies, and logging technologies. Many of these technologies are used to run our online services, assess the performance of our online services, allow you to use certain non-essential features of our online services or conduct analytics on the traffic and usage trends of our online services, including statistics about our customer base. However, some of these technologies are used to make advertisements and marketing materials more relevant to you and your interests, including through the use of advertising tracking technologies. You have certain choices that may limit or affect our and our third-party partners' and providers’ ability to use cookies and related technologies for these purposes.

You can view the Router ID Cookie Notice here. If you are a resident of Canada, or the EEA or Switzerland, please visit our Canada Cookie Policy or our EEA Cookie Policy to review additional disclosures applicable to you.

Our Disclosure of Personal Information
We disclose personal information in the following ways:

We Disclose Personal Information Within Router ID;

We are able to offer you the products and services we make available because of the hard work of our team members across all Router ID entities. Router ID entities disclose personal information to other Router ID entities for purposes and uses consistent with this Notice. For example, we may disclose your contact information and transaction information to process and fulfill your order or to facilitate communication between you and a local Router ID representative.

We Disclose Personal Information to Our Business Partners
We coordinate with a number of third parties with whom we do business to make our and their products and services available to you. We disclose personal information to these business partners for such purposes as facilitating your purchase of a product manufactured by our business partners, or for our business partners’ participation in limited co-marketing opportunities with us.

We Disclose Personal Information to Our Service Providers
We engage a number of service providers to perform functions and services on our behalf. We may disclose personal information to these service providers for such purposes as facilitating our data storage, assisting in marketing our products and services, handling and delivery of direct mail and packages, providing customer service, managing databases, performing analyses, administering contests and surveys, and otherwise helping us operate our business and our services.

We Disclose Personal Information to Other Third Parties
We may disclose personal information to other third parties, including law enforcement authorities, where we believe it is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

We Disclose Personal Information for Legal and Safety Reasons
We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies. We also reserve the right to disclose personal information we have about you in order to, in our sole discretion, protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We Disclose Personal Information with Your Consent

We may disclose your personal information for any purpose with your consent.

We Disclose Personal Information as Part of a Merger or Sale of Our Assets

In the event that all or part of Router ID is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the personal information we have collected from you as part of such merger, acquisition, sale, or other change of control.

Our Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.

Your Choices
You have certain choices about your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us as described below. Even if you opt out, we may still collect and use non-personal information regarding your activities on our services and for other legal purposes as described above.

Email Communications
If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding us and our services, and you will not be able to opt out of those communications (e.g., communications regarding the services or updates to our Terms or this Privacy Notice).

Mobile Devices
We may send you push notifications through our mobile application. You may at any time opt out from receiving these types of communications by changing the settings on your mobile device. We may also collect location-based information if you use our mobile applications. You may opt out of this collection by changing the settings onyour mobile device.

"Do Not Track"
Some browsers offer a “do not track” (“DNT”) option. Because no common industry or legal standard for DNT has been adopted by industry groups, technology companies, or regulators, we do not respond to DNT signals. We will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.

Your Privacy Rights
Depending on where you are located, you may have certain rights under local law with respect to your personal information, including the right to request access to your personal information, correct or delete any personal information, oppose our use of your personal information, or withdraw any consent you have provided to us.

To make such a request, please use the contact details provided below. We will consider and act upon any such requests in accordance with applicable data protection laws.

If you are a resident of the European Economic Area (EEA) or Switzerland, please refer to our EEA Privacy Disclosures for additional information about your privacy rights in those locations.

If you are a resident of California, please refer to our California Privacy Disclosures for additional information about your privacy rights in California.

Data Security
We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of personal information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee the security of your data. If we learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps.

International Users
By using any of our services, you understand and acknowledge that your personal information will be transferred from your location to our facilities and servers in the United States, and where applicable, to the servers of the technology partners we use to provide our services.

If you are located in the European Economic Area (EEA) or Switzerland, please refer to our EEA Privacy Disclosures for additional information about the transfer of your personal information outside the EEA or Switzerland.

Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16 without obtaining parental consent. If you are under 16 years of age, then please do not use or access the services at any time or in any manner. If we learn that personal information has been collected on the services from persons under 16 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 16 years of age has provided personal information, then you may alert us as set forth in the “Contact Us” section below and request that we delete that child’s personal information from our systems.

Changes to this Privacy Notice
We may change this Privacy Notice from time to time. If we make any changes to this Privacy Notice that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our services, or where practical, by sending an email to you at the email address that you have registered with us. We will also update the “Last Updated” date at the top of this Privacy Notice.